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Shipping and Returns
Delivery Services

All orders are shipped from our downtown Calgary store & flower shop:

105 8th Ave S W • Calgary, AB T2P 1B4 • 403-263-3302

We can deliver the flowers you ordered anywhere in the city of Calgary.

We appreciate receiving orders for next day delivery by 4 PM however orders received by 10 am can typically be delivered the same day. Please note: THIS CANNOT BE GUARANTEED due to weather, driver availability and other uncertainties. We have no same day delivery either Saturday or Sunday. Urgent floral orders, with tight deadlines, should be made by telephone so we can verbally confirm delivery dates and times with you.

Delivery Rates

  • Citywide delivery is $15.95.
  • Outside city limits $25 to $35.
  • Springbank $30.00
  • Bearspaw $25.00
  • Airdire $30.00
  • Cochrane $30.00
  • Chestermere $25.00
  • Elbow Valley $30.00
  • DeWinton $30.00
  • These are all for the first piece second piece is an additional $2.95

Due to the high volume of deliveries at the busy periods of Valentine's Day, Secretary's Week, Easter, Mother's Day, Thanksgiving and Christmas online orders need to be received by us a minimum of 48 hours in advance for a specified delivery day. If you have missed this deadline please telephone as we can verbally confirm the possibility of delivery of orders placed within tighter time frames.

Frequently Asked Questions

  • Can I order flowers for delivery out of town?
    Yes, we can deliver Twigs' arrangements to communities around Calgary, though the costs will vary with time & distance. For other cities, we have reciprocal arrangements with quality florists in other cities who can deliver fresh flowers in those cities. We cannot, however, guarantee delivery times because they are out of our control.

  • Should I order over the phone or online?
    Urgent floral orders, with tight deadlines, should be made by telephone so we can verbally confirm delivery times with you. Our web site is here for your convenience so you can order flowers any time of day or night.

  • How fast are web orders processed?
    Web orders will be processed whenever they are received, and overnight orders are typically processed first thing the next business day (typically Monday through Friday). If you have not received a confirmation within a reasonable amount of time (say two hours, or by 10 am the next business day) please phone us, so we are aware an order was placed. As much as the Internet is supposed to be designed to able to withstand a nuclear attack, e-mail is notoriously unreliable and can be delayed along the way for a number of reason entirely beyond our control.

  • Can I specify a Delivery Time?
    We cannot guarantee delivery time to a specific location due to weather, driver availability, and other uncertainties. We will, however, make every reasonable effort, if given adequate advance notice.

Product Returns

See our E-commerce Returns Policy prior to placing your order