How do I return an item?

E-Commerce Returns Policy

Twigs & Company takes pride in our quality products and services and we value our relationship with you. This website is designed to supplement your in-store shopping experience

How to Return a Product Purchased from our E-Commerce Site

  • There are no refunds and all products are deemed to be "Final Sale"
  • Some items that are ceramic or glass will only be shipped in Calgary, or at the customer's own risk, due to risk of breakage
  • Because of manufacturer's sizing variations, we recommend that clothing items should be sized in-store.
  • If intending an item as a gift, you can use the QR Code in-store and add this item to your Wish List, to be emailed to the gifting individual, so you get the desired colour and size.
  • Floral items may be replaced if damaged in shipment (for other Delivery issues, see our Delivery policies)

Returns Policy Questions

Customers are welcome to visit our store and try on clothing, to ensure proper sizing & fit prior to purchase.

If you have any questions about our Return Policy, please contact us at our store & flower shop:

105 8th Ave S W • Calgary, AB T2P 1B4 • 403-263-3302